Users need an electrical installer
Many Smart Gateways which were installed before 2019 work with an outdated firmware version 1.x. This also applies to the Smart Gateways which are linked to the grey Siedle app. To use the latest Siedle app (black icon), the Smart Gateway firmware must be updated by an electrical installer.
Users of the grey Siedle app who wish to use mobile door communication from Siedle after September 2024 need to ask their electrical installer to upgrade their Smart Gateway.
We advise you to delete the outdated, grey Siedle app before downloading the new version. The latest Siedle app is available free of charge for Android and Apple iOS .
To link the Siedle app to the Smart Gateway and set it up, all you need to do is scan the QR code which your installer will give you after updating the system configuration.
For security reasons, we recommend upgrading the Smart Gateway even if a Siedle app is not used in the door intercom system. Future updates will then take place automatically.
For electrical installers: Quick Guide for upgrading the Smart Gateway to firmware 2.x
To-dos part 1: in your office
Identify customers and arrange appointments
Download software packages for the upgrade
To-dos part 2: on site at the customer’s premises
Document the existing configuration
Update the Smart Gateway to firmware version 2.0.1
