Siedle app

Mobile and secure: The Siedle app has access to the door communication system at all times – at home, on the move or from all over the world. Users can see who is at their door live on their smartphones or tablets. The IT processes behind this, which also include data exchange with our cloud-based server in Germany, are certified according to ISO 27001.

An overview of the Siedle app

Siedle App communicate on the go

Communicate on the go

At home, near to home, on a business trip or on holiday, via WiFi or mobile phone network: The Siedle app controls the entrance. It receives the door call, transmits a live video feed, establishes a speech connection and opens the door. Additional convenience, such as the handy video memory included.

Siedle App security

Secure use

From receiving a door call to opening the door – security is top priority at Siedle: The app delivers a perfect video image; the intuitive usage concept prevents most errors. An additional security prompt prevents the door from being opened accidentally. Data transfer is encrypted.

Siedle App Hosted in Germany

Smart Home. Hosted in Germany.

At the heart of the intelligent Siedle IQ system lies a cloud-based server. It makes mobile door communication possible for all Siedle systems: Access Professional, In-Home bus, 1+n and 6+n. Communication is encrypted – both between system and server and between the server and the Siedle app. So there is no personal data on the server that could be used by unauthorised persons.

More about the intelligent systems from Siedle
Siedle Vario-Set Smart Gateway with app

With app: our cost-effective starter sets

The easiest and most cost-effective way to create an intercom system: The Siedle sets with app. Including door station, Smart Gateway and mains supply. And five app licences, for the whole family for instance.

View our sets with app

Goodbye old, hello app!

Ready. Steady. App!

The Siedle app is ready for use in just a few seconds. Just scan the QR code, and you’re done!

FAQs – frequently asked questions

There can be several different reasons for this, please try the following to resolve this (the settings paths given may vary slightly between Android versions):

  • Restart your device

  • Check that you have a stable Internet connection

  • Make sure that app notifications are activated in the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Notifications → activate "Show notifications".

  • Check whether background data is limited for the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Mobile data and WiFi → activate "Background data" and "Unrestricted data usage".

  • Deactivate the battery stamina mode or exclude the Siedle app from this function: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Advanced → Battery → Battery optimisation. Find the Siedle app in the list and select "Don’t optimise".

  • Deactivate the battery stamina mode or exclude the Siedle app from this function: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Advanced → Battery → Battery optimisation. Find the Siedle app in the list and select "Don’t optimise".

  • Check whether you have the latest version of Google Play Services installed and update this if not.

Please also note the following:

If you actively stop (force stop) the Siedle app via the task manager or the Android settings → Apps & Notifications → See all apps → Siedle app → "Force stop", then no further notifications will be shown for a short period (max. 90 seconds).

There are several third-party apps that can affect how push notifications are shown. These include anti-virus, energy-saving and system optimisation apps. Please disable these apps for test purposes and check whether this improves the Siedle app signalling.

Camera

This is required for registering the app on your Siedle system using the QR code. The permission is therefore required for registration in every case, even when there is no camera on the system side. Afterwards you can disable the permission for the camera in the operating system settings if you wish.

Microphone

This is required for door communication. Access to the microphone is needed to use the Siedle app. Without this access, door calls cannot be established with the mobile end device.

Location

The Siedle app requires location access for commissioning the IQ HTS via Bluetooth. It communicates using Bluetooth Low Energy (BLE), for BLE there are two usage scenarios:Transfer of small data volumes between devices in proximity.

Interaction with proximity sensors such as Google Beacons to offer users an individual experience based on their current location (used, for example, for key finders).

Siedle uses BLE for the first scenario. Compared to classic Bluetooth, BLE uses considerably less power. This is needed so that Bluetooth transmission with the IQ HTS is possible without requiring additional power. Android does not differentiate between the usage scenarios, basically all required permissions are requested. To support the second usage scenario, location access is required, even though no location data is required or used by the Siedle app.

Once commissioning is complete, you can disable the permission for the location in the operating system settings if you wish.

In the case of the Siedle IQ in-house telephone for the 1+n system (Siedle IQ HTS), the QR code is on the device (under the receiver). This is reused for each log in. If the QR code is missing, a second QR code can be found inside the device.

If it is a Smart Gateway or Access Professional, the QR code can be generated in the administration interface in the browser. The QR code is generated when a new app user is created in the system. This can only be used once. Please ask your administrator/electrician about it.

More frequently asked questions
Functions
Security
Requirements
Retrofitting

Communicate with visitors while on the move

Siedle App - Mobil mit Besuchern kommunizieren
  • Video door call with live video feed

  • Listening, vision, speech and door release

  • Simple, intuitive operation

  • Reliable door release function with confirmation prompt to prevent unintentional opening

  • WiFi or mobile phone network

  • Excellent voice quality

  • Server located in Germany

The IT processes behind this, which also include data exchange with our cloud-based server in Germany, are certified according to ISO 27001.The functions vary slightly depending on the system and the latest update. We are constantly updating this information for you in the stores:

Go to the Siedle app for Android

Go to the Siedle app for Apple iOS

How secure is the Siedle app?

Siedle App Videoüberwachung
Keep an eye on everything with video

Compare to a conventional intercom system, video surveillance provides significantly more security and convenience. Thanks to the Siedle app, you can view the video feed on your smartphone.

Siedle App smarter Türöffner
Smart door release

No risk of opening the door by accident: The front door only opens once the user has dragged the virtual key onto the door lock.

Siedle app server located in Germany
Server located in Germany

Data security as it should be: The Siedle server is located in Germany. All data is protected according to the European General Data Protection Regulation; thus unauthorised access or access by authorities is prevented.

Siedle App dokumentierte Datensicherheit
Documented data security

Data in the Siedle system is encrypted in such a way that nobody can access it. The authorizations of who can work with data are strictly regulated. The underlying IT processes, which also include data exchange with the cloud-based server in Germany, are certified in accordance with ISO 27001.

What do you need to use the Siedle app?

Siedle Smart Gateway
Smart Gateway interface

The Smart Gateway interface establishes a connection to IP networks, the Internet and mobile door communication. Installed in a door intercom system, it transmits call, voice and video signals from the door to the digital end device.

More about Siedle Smart Gateways
Siedle IQ HTS plus App
Goodbye old, hello app! – with Siedle IQ

Upgrade older Siedle intercom systems and benefit from mobile door communication: Simply exchange your existing in-house telephone for an Siedle IQ in-house telephone. And connect to the Siedle app.

More about Siedle IQ in-house telephones
Siedle IQ
It’s all new with IQ

In new systems, our IQ in-house telephones and the Siedle app connect you to the mobile future. They can be combined with all Siedle door stations.

More about Siedle IQ in-house telephones
Siedle Starter-Set mit Compact Unterputz
Smart Gateway starter sets

This is all you need to get started with mobile door communication: one of our starter sets, consisting of a door station from the Classic, Compact or Vario design lines and the Smart Gateway – both in conjunction with the Siedle app.

View our sets with Siedle app

How the Siedle app can be upgraded?

Siedle Smart Gateway
Supplement Smart Gateway

The Smart Gateway is the interface to IP networks, the Internet and mobile door communication. Installed in an existing door intercom system, it transmits call, voice and video signals from the door to the digital end device.

More about Siedle Smart Gateways
Siedle IQ HTS plus App
Goodbye old, hello app! – with Siedle IQ

Mobile door communication for older intercom systems too: Simply exchange your existing in-house telephone for an Siedle IQ in-house telephone. And just connect to the Siedle app.

View the Siedle IQ in-house telephones

Siedle door communication is incredibly versatile.

Who you can trust

Durable and retrofittable

A Siedle system is a safe investment. Because we develop our systems for a long service life. And when developing new products, we attach great importance to backward compatibility and update capability.

Quality and sustainability

Made in Germany

We are a high-tech company that uses the latest production methods. It’s also traditional human qualities and skills that give our products their very own character.

Made in Germany

Simple. Secure.

Siedle products provide functions that make the lives of the people using them simpler and more secure. We avoid excessive and fussy complication in favour of greater clarity.

Technology for people