Smart sets: intercom systems with app
FAQ – frequently asked questions about the Siedle app
Why are calls not received in the background (push notifications) on Android?
There can be various reasons for this. Please try to fix the error as follows (the settings paths given may vary slightly between Android versions):
Restart your device.
Check that you have a stable internet connection.
Make sure that app notifications are enabled in the Siedle app: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Notifications → enable ‘Show notifications’.
Check whether background data for the Siedle app is restricted: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Mobile data and Wi-Fi → enable ‘Background data’ and ‘Unrestricted data usage’.
Disable the battery saver function or exclude the Siedle app from this functionality: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Advanced → Battery → Battery optimisation. Search for the Siedle app in the list displayed and select ‘Do not optimise’.
Check whether the latest version of Google Play Services is installed and update it if necessary.
Ensure that the ‘Do not disturb’ function is disabled in the Siedle app. This setting can be found on the start page of the Siedle app, directly above the door release. It is indicated by a bell symbol. If the bell is grey and crossed out, you will not receive any notifications for the location currently selected.
Please keep the following in mind:
If you actively close the Siedle app via the Task Manager or via Android settings → Apps & notifications → Show all apps → Siedle app → ‘Force stop’ (forced shutdown), you will not receive any further notifications for a short period (max. 90 seconds).
There are some third-party apps that can affect the display of push notifications. These include antivirus, energy saving and system optimisation apps. Please disable these apps to test whether this resolves the issues with notifications from the Siedle app.
Why are permissions requested in Android?
Camera
Required for registering the app on your Siedle system using a QR code. Permission is therefore required in all cases to log in, even if there is no camera on the system. Permission for the camera can then be revoked in the operating system settings if desired.
Microphone
Required for door communication. Access to the microphone is necessary to use the Siedle app. Without this access, no door calls will be sent to the mobile device.
Location
The Siedle app requires location access to set up the IQ device via Bluetooth. It communicates via Bluetooth Low Energy (BLE). There are two possible scenarios for BLE:
Transmitting small amounts of data to nearby devices
Interacting with proximity sensors such as Google Beacons to provide users with information based on their current location (used for key finders, for example)
Siedle uses BLE for the first scenario. Unlike traditional Bluetooth, BLE consumes significantly less power. This is necessary to enable Bluetooth transmission with the IQ device without requiring additional power. Android does not distinguish between usage scenarios; all required permissions are requested by default. Location access is necessary to support the second usage scenario, even though the Siedle app does not require or use any location data.
Each time the Siedle app is used, it also checks whether an audio output device is connected to the smartphone via Bluetooth to enable voice output via that device. Permission for location access is also required for this Bluetooth query.
Contacts and call log
Access to contacts and call logs is not required in order to use the Siedle app. However, a few mobile device types request permission for this during pairing. Pairing can still be carried out without granting access, however. Contacts and call logs will not be accessed.
Where can I find the QR code for logging in on my IQ device?
On the Siedle IQ entryphone for the 1+n system (Siedle IQ HTS), the QR code is located on the device (under the handset). This code is reused each time you log in. A copy of the QR code is located inside the device.
Where can I find the QR code for logging in to the Smart Gateway and Access Professional?
With Smart Gateway and Access Professional, the QR code can be generated via the administration interface in your browser. The QR code is created when a new app user is added to the system. This code can only be used once; please ask your administrator/electrician for help with this.
Door communication from Siedle is incredibly versatile.
Information for building owners
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