Frequently asked questions about Siedle in-house telephones with app connection
Commissioning and function
Where can I find the QR code for the app connection on my in-house telephone?
On the in-house telephone for System 1+n (IQ HTS), the QR code is located on the device (under the receiver). This code is reused every time you log on. A copy of the QR code is located inside the device.
Why does the light button repeatedly flash red once?
The WLAN connection has failed.
Make sure that the home phone with app connection is within range of the network.
Check whether a connection to the Internet is possible with the WLAN. To do this, log in with a mobile device in the same WLAN to which the in-house telephone is connected and check whether an Internet connection is available using a browser of your choice.
Why does the light button repeatedly flash red twice?
The connection to the Siedle server has failed.
Wait a few minutes; the Siedle server may be temporarily unavailable due to an update. We usually carry out updates early in the morning or in the evening. This can lead to limited accessibility for a few minutes.
Linking of in-house telephones and Siedle app
What functions does mobile door communication with Siedle in-house telephones include?
How many users can I link to an in-house telephone with app connection?
How do I connect additional users to the app?
How do I deactivate individual connections?
Why can't a connection be established with Bluetooth?
A Bluetooth connection is required to link the Siedle app with a suitable in-house telephone. If problems occur, please carry out the following steps:
Check whether Bluetooth is activated on your mobile end device.
If the connection fails repeatedly, restart your mobile end device.
Go to the device settings of your mobile end device and then to the Bluetooth settings. Unpair the Siedle in-house telephone with app connection by manually removing it from the list of paired devices.