Frequently asked questions about the Siedle app

FAQs about Android and iOS

There can be several different reasons for this, please try to resolve the error as follows (the settings paths given may vary slightly between Android versions):

 

  • Restart your device.

  • Check that you have a stable Internet connection.

  • Make sure that app notifications are activated in the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Notifications → activate "Show notifications".

  • Check whether background data is limited for the Siedle app: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Mobile data and WiFi → activate "Background data" and "Unrestricted data usage".

  • Deactivate the battery stamina mode or exclude the Siedle app from this function: To do this, go to Android settings → Apps & Notifications → See all apps → Siedle app → Advanced → Battery → Battery optimisation. Find the Siedle app in the list and select "Don’t optimise".

  • Check whether you have the latest version of Google Play Services installed and update this if not.

  • Ensure that the ”Do not disturb” function is deactivated in the Siedle app. You can find this setting on the Siedle app start screen directly above the door release. It has a bell icon. If the bell is grey with a line through it, then you will not receive any notifications for the currently selected location.

 

Please also note the following:

If you actively stop (force stop) the Siedle app via the task manager or the Android settings → Apps & Notifications → See all apps → Siedle app → "Force stop", then no further notifications will be shown for a short period (max. 90 seconds).

There are several third-party apps that can affect how push notifications are shown. These include anti-virus, energy-saving and system optimisation apps. Please disable these apps for test purposes and check whether this improves the Siedle app signalling.

There can be several different reasons for this; please try to resolve the error as follows (the settings paths given may vary slightly between different iOS versions):

 

  • Please ensure that banners/alerts, badge icons and sounds are turned on in your iPhone settings → Siedle app → Notifications.

  • When using the Focus function (do not disturb function), ensure that the Siedle app is included as an exception.

  • Switch your iPhone off completely then restart it.

  • Ensure that the ”Do not disturb” function is deactivated in the Siedle app. You can find this setting on the Siedle app start screen directly above the door release. It has a bell icon. If the bell is grey with a line through it, then you will not receive any notifications for the currently selected location.

 

Please also make sure that you are not connected to a WiFi connection that blocks the ports that Apple uses for push notifications. To test this, disable the WiFi on your iPhone and test whether the push notifications work via mobile data.

To show notifications on the lock screen, activate the “Siedle app” → “Allow important notifications on the lock screen" + activate floating notifications.

Unfortunately, there is no way for Siedle to carry out these adjustments automatically for you due to restrictions by Xiaomi. The notifications are only activated from the outset on some apps selected by Xiaomi.

Camera

This is required for registering the app on your Siedle system using the QR code. The permission is therefore required for registration in every case, even when there is no camera on the system side. Afterwards, you can disable the permission for the camera in the operating system settings if you wish.

Microphone

This is required for door communication. Access to the microphone is needed to use the Siedle app. Without this access, door calls cannot be established with the mobile end device.

Location

The Siedle app requires location access for commissioning the IQ device via Bluetooth. It communicates using Bluetooth Low Energy (BLE). For BLE there are two usage scenarios:

 

  • Transfer of small data volumes to devices in proximity

  • Interaction with proximity sensors such as Google Beacons to offer users information based on their current location (used, for example, for key finders)

 

Siedle uses BLE for the first scenario. Compared to classic Bluetooth, BLE uses considerably less power. This is needed so that Bluetooth transmission with the IQ device is possible without requiring additional power. Android does not differentiate between the usage scenarios, basically all required permissions are requested. To support the second usage scenario, location access is required, even though no location data is required or used by the Siedle app.

Each time it is used, the Siedle app also checks whether an audio output device is connected to the smartphone via Bluetooth to enable voice output via this device. Permission to access location is also required for this Bluetooth query.

Contacts and call list

Access to the contacts and call list is not required to use the Siedle app. Nonetheless, a few mobile device types ask for permission to do so as part of the pairing process. Pairing can, however, be carried out without permitting access. The contacts and call list are not accessed.

  

Some Android devices with Android 13 have problems carrying out Bluetooth pairing with an IQ device. In this case, the pairing fails with “Device Connection Failed - -209 Timeout". Known devices are currently the smartphone models from Google and Sony. This problem stems from a known error in Android 13 and cannot be resolved by Siedle.

For Pixel devices, the error has since been resolved by an operating system update ( Android update March 2023 Version TQ2A.230305.008.XX )

Depending on the current system settings on the smartphone, a door call within the Siedle app is signalled with a push notification using sound and vibration. If your smartphone is set to vibration mode, then there will be no acoustic signal, only a vibration. An incoming push notification is signalled by the system through a single vibration of the smartphone. The Siedle app cannot control or repeat this. 

If a door call is signalled in a group and accepted by one of the devices, then the push notification continues to be shown on iPhones, until the call timeout defined in the Siedle system is reached. If you click the push notification, the Siedle app opens, but the call is no longer available. This is a current known difference in behaviour between Android and iOS. On Android, a push notification can be changed in the background by the Siedle app, on iOS this is not possible. We are working to optimise the behaviour for iOS, please bear with us and thank you for your patience.

General Siedle app FAQs

If it is a Smart Gateway or Access Professional, the QR code can be generated in the administration interface in the browser. The QR code is generated when a new app user is created in the system. This can only be used once. Please ask your administrator/electrician about it.

The “Switching & signalling” function in the Siedle app is available from Smart Gateway version 2.3.0. The buttons must be configured via the BPS programming software and a generated configuration file has to be imported into the Smart Gateway. Then the buttons are assigned to the “Siedle app” IP user in the Smart Gateway administration interface. Ask your administrator/electrician about this.

Please note that after you have imported a backup onto a new device, you need to log in again. The backup transfers the Siedle app to the new device where it can also be opened if an encrypted backup is used (secured with a password). However, sensitive data such as secrets and push tokens are not included in a backup for security reasons. This can result in problems with call signalling or switching the door release.

In this case, please log out and log in again. Please note that in this case for Smart Gateway and Access Professional, a new QR code must be created by your administrator/electrician.

There can be several reasons why a connection cannot be established with the Siedle server during commissioning. Your IQ device indicates this problem through double, repeated red flashing of the light button. Please check the following points to resolve this:

 

  • Do you have a stable internet connection?

  • Is SIP communication via TLS blocked in the router’s default settings? For example, here’s the path for settings in the FritzBox: Telephony → Own telephone numbers → Line settings → uncheck “Prevent use of internet telephony from the home network”.

 

For security reasons, when you make a switching command, the time stamp of all devices involved is compared. If these differ from one another, the system rejects the switching command.

Therefore, please check whether the time matches on all components (smartphone, router and Siedle system). The time should be set to “automatic” in your smartphone settings.

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