Frequently asked questions about the Siedle app

There can be various reasons for this. Please try to fix the error as follows (the settings paths given may vary slightly between Android versions):

• Restart your device.

• Check that you have a stable internet connection.

• Make sure that app notifications are enabled in the Siedle app: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Notifications → enable ‘Show notifications’.

• Check whether background data for the Siedle app is restricted: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Mobile data and Wi-Fi → enable ‘Background data’ and ‘Unrestricted data usage’.

• Disable the battery saver function or exclude the Siedle app from this functionality: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Advanced → Battery → Battery optimisation. Search for the Siedle app in the list displayed and select ‘Do not optimise’.

• Check whether the latest version of Google Play Services is installed and update it if necessary.

• Ensure that the ‘Do not disturb’ function is disabled in the Siedle app. This setting can be found on the start page of the Siedle app, directly above the door release. It is indicated by a bell symbol. If the bell is grey and crossed out, you will not receive any notifications for the location currently selected.

Please keep the following in mind:

If you actively close the Siedle app via the Task Manager or via Android settings → Apps & notifications → Show all apps → Siedle app → ‘Force stop’ (forced shutdown), you will not receive any further notifications for a short period (max. 90 seconds).

There are some third-party apps that can affect the display of push notifications. These include antivirus, energy saving and system optimisation apps. Please disable these apps to test whether this resolves the issues with notifications from the Siedle app.

There can be several different reasons for this; please try to resolve the error as follows (the settings paths given may vary slightly between different iOS versions):

• Please ensure that banners/alerts, badge icons and sounds are turned on in your iPhone settings → Siedle app → Notifications.

• When using the Focus function (do not disturb function), ensure that the Siedle app is included as an exception.

• Switch your iPhone off completely then restart it.

• Ensure that the ”Do not disturb” function is deactivated in the Siedle app. You can find this setting on the Siedle app start screen directly above the door release. It has a bell icon. If the bell is grey with a line through it, then you will not receive any notifications for the currently selected location.

Please also make sure that you are not connected to a WiFi connection that blocks the ports that Apple uses for push notifications. To test this, disable the WiFi on your iPhone and test whether the push notifications work via mobile data.

To show notifications on the lock screen, activate the “Siedle app” → “Allow important notifications on the lock screen" + activate floating notifications.

Unfortunately, there is no way for Siedle to carry out these adjustments automatically for you due to restrictions by Xiaomi. The notifications are only activated from the outset on some apps selected by Xiaomi.

Camera

Required for registering the app on your Siedle system using a QR code. Permission is therefore required in all cases to log in, even if there is no camera on the system. Permission for the camera can then be revoked in the operating system settings if desired.

Microphone

Required for door communication. Access to the microphone is necessary to use the Siedle app. Without this access, no door calls will be sent to the mobile device.

Location

The Siedle app requires location access to set up the IQ device via Bluetooth. It communicates via Bluetooth Low Energy (BLE). There are two possible scenarios for BLE:

• Transmitting small amounts of data to nearby devices

• Interacting with proximity sensors such as Google Beacons to provide users with information based on their current location (used for key finders, for example)

Siedle uses BLE for the first scenario. Unlike traditional Bluetooth, BLE consumes significantly less power. This is necessary to enable Bluetooth transmission with the IQ device without requiring additional power. Android does not distinguish between usage scenarios; all required permissions are requested by default. Location access is necessary to support the second usage scenario, even though the Siedle app does not require or use any location data.

Each time the Siedle app is used, it also checks whether an audio output device is connected to the smartphone via Bluetooth to enable voice output via that device. Permission for location access is also required for this Bluetooth query. 

Contacts and call log

Access to contacts and call logs is not required in order to use the Siedle app. However, a few mobile device types request permission for this during pairing. Pairing can still be carried out without granting access, however. Contacts and call logs will not be accessed.

Some Android devices with Android 13 have problems carrying out Bluetooth pairing with an IQ device. In this case, the pairing fails with “Device Connection Failed - -209 Timeout". Known devices are currently the smartphone models from Google and Sony. This problem stems from a known error in Android 13 and cannot be resolved by Siedle.

For Pixel devices, the error has since been resolved by an operating system update ( Android update March 2023 Version TQ2A.230305.008.XX )

Depending on the current system settings on the smartphone, a door call within the Siedle app is signalled with a push notification using sound and vibration. If your smartphone is set to vibration mode, then there will be no acoustic signal, only a vibration. An incoming push notification is signalled by the system through a single vibration of the smartphone. The Siedle app cannot control or repeat this. 

The “Switching & signalling” function in the Siedle app is available from Smart Gateway version 2.3.0. The buttons must be configured via the BPS programming software and a generated configuration file has to be imported into the Smart Gateway. Then the buttons are assigned to the “Siedle app” IP user in the Smart Gateway administration interface. Ask your administrator/electrician about this.

Please note that after you have imported a backup onto a new device, you need to log in again. The backup transfers the Siedle app to the new device where it can also be opened if an encrypted backup is used (secured with a password). However, sensitive data such as secrets and push tokens are not included in a backup for security reasons. This can result in problems with call signalling or switching the door release.

In this case, please log out and log in again. Please note that in this case for Smart Gateway and Access Professional, a new QR code must be created by your administrator/electrician.

There can be several reasons why a connection cannot be established with the Siedle server during commissioning. Your IQ device indicates this problem through double, repeated red flashing of the light button. Please check the following points to resolve this:

• Do you have a stable internet connection?

• Is SIP communication via TLS blocked in the router’s default settings? For example, here’s the path for settings in the FritzBox: Telephony → Own telephone numbers → Line settings → uncheck “Prevent use of internet telephony from the home network”.