The Siedle app
Mobile and secure: The Siedle app always has constant access to the door intercom system – at home and on the move. No matter where you are in the world. Users can see who is at their door live on their smartphones and tablets.
The Siedle app is such a practical tool
Ready. Steady. App!
The Siedle app is ready for use in just a few seconds. Just scan the QR code, and you’re done!
FAQ – frequently asked questions about the Siedle app
The grey Siedle app for Smart Gateway doesn’t work. What do I need to do?
The Siedle app service for Smart Gateway - identifiable by the grey icon - came to an end on 30/09/2024. Therefore, the app no longer works.
You are a user and have installed the grey Siedle app for Smart Gateway:
To continue to use the Siedle app functions, you need to switch to the latest Siedle app with black icon. Your electrician must also update your Smart Gateway.
You can find all the information you need here.
You are an electrical installer and want to help customers with a grey Siedle app that no longer works:
So that your customers can continue to use the Siedle app functions, you need to update their Smart Gateway to firmware 2.4.1, transfer the door intercom system configuration and give the customer a QR code for setup.
Why are no calls signalled in the background (push notifications) on my Android?
There can be various reasons for this. Please try to fix the error as follows (the settings paths given may vary slightly between Android versions):
Restart your device.
Check that you have a stable internet connection.
Make sure that app notifications are enabled in the Siedle app: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Notifications → enable ‘Show notifications’.
Check whether background data for the Siedle app is restricted: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Mobile data and Wi-Fi → enable ‘Background data’ and ‘Unrestricted data usage’.
Disable the battery saver function or exclude the Siedle app from this functionality: to do this, go to Android settings → Apps & notifications → Show all apps → Siedle app → Advanced → Battery → Battery optimisation. Search for the Siedle app in the list displayed and select ‘Do not optimise’.
Check whether the latest version of Google Play Services is installed and update it if necessary.
Ensure that the ‘Do not disturb’ function is disabled in the Siedle app. This setting can be found on the start page of the Siedle app, directly above the door release. It is indicated by a bell symbol. If the bell is grey and crossed out, you will not receive any notifications for the location currently selected.
Please keep the following in mind:
If you actively close the Siedle app via the Task Manager or via Android settings → Apps & notifications → Show all apps → Siedle app → ‘Force stop’ (forced shutdown), you will not receive any further notifications for a short period (max. 90 seconds).
There are some third-party apps that can affect the display of push notifications. These include antivirus, energy saving and system optimisation apps. Please disable these apps to test whether this resolves the issues with notifications from the Siedle app.
Why are permissions requested in Android?
Camera
Required for registering the app on your Siedle system using a QR code. Permission is therefore required in all cases to log in, even if there is no camera on the system. Permission for the camera can then be revoked in the operating system settings if desired.
Microphone
Required for door communication. Access to the microphone is necessary to use the Siedle app. Without this access, no door calls will be sent to the mobile device.
Location
The Siedle app requires location access to set up the IQ device via Bluetooth. It communicates via Bluetooth Low Energy (BLE). There are two possible scenarios for BLE:
Transmitting small amounts of data to nearby devices
Interacting with proximity sensors such as Google Beacons to provide users with information based on their current location (used for key finders, for example)
Siedle uses BLE for the first scenario. Unlike traditional Bluetooth, BLE consumes significantly less power. This is necessary to enable Bluetooth transmission with the IQ device without requiring additional power. Android does not distinguish between usage scenarios; all required permissions are requested by default. Location access is necessary to support the second usage scenario, even though the Siedle app does not require or use any location data.
Each time the Siedle app is used, it also checks whether an audio output device is connected to the smartphone via Bluetooth to enable voice output via that device. Permission for location access is also required for this Bluetooth query.
Contacts and call log
Access to contacts and call logs is not required in order to use the Siedle app. However, a few mobile device types request permission for this during pairing. Pairing can still be carried out without granting access, however. Contacts and call logs will not be accessed.
Where can I find the QR code for log in on my IQ device?
On the Siedle IQ entryphone for the 1+n system (Siedle IQ HTS), the QR code is located on the device (under the handset). This code is reused each time you log in. A copy of the QR code is located inside the device.
Where can I find the QR code for logging in to Smart Gateway and Access Professional?
With Smart Gateway and Access Professional, the QR code can be generated via the administration interface in your browser. The QR code is created when a new app user is added to the system. This code can only be used once; please ask your administrator/electrician for help with this.
Connect several locations
Those who are responsible for different apartments, branch offices or buildings, appreciate security, flexibility and convenience: The Siedle app can access the mobile door communication system for different locations – regardless of the user's location and across all systems. The Siedle app brings door calls from all stored intercom systems to smartphones and iPads.
The Siedle app works in systems with Siedle IQ, Smart Gateway or Siedle Access Professional. If several locations are connected, systems can be combined as desired.
When there's a door call, the Siedle app shows the location it's coming from and which entrance. Users can open the door, talk to visitors and – if there's a video system – also see them.
Location management is extremely easy: Navigate to the relevant menu item, create, change or delete new locations, entrances, names or individual icons. It really is that easy.
Who stopped by, at what time, location and at which door? The Siedle system's image memory sees it all. Image data can be called up at any time and deleted in line with data protection regulations.
A practical solution for owners: in addition to your own apartment, you can monitor your child's student flat or your holiday home. Even across countries.
The ability to connect several systems provides literal freedom of movement: lawyers, doctors and tradespeople can link their homes and their offices, surgeries or workshops with a single device.
The multiple connection feature is particularly effective in industry and logistics – it enables caretakers to keep an eye on the door communication systems of office buildings and warehouses or several branch offices.
One app. Many practical functions.
No matter where the user is, the Siedle app takes on all the functions of the indoor station in a door intercom system: receiving door calls, listening, vision, speech and door release.
Not only can the Siedle app replace the door intercom system's indoor station, it can also act as a key – if a user rings their own door, they can let themselves in.
Whether it be best friends, next door’s kids or a delivery driver: With the Siedle app, you can view live video feed and hear conversations at the entrance with outstanding image and sound quality.
With the Siedle app, door calls can be received from anywhere via smartphone – at home using Wi-Fi or on the move via the mobile phone network. So you can keep a close eye on the door, no matter where you are in the world.
Receive the door call, speak and open the door – using the Siedle app is child’s play. The additional security prompt prevents the door from being opened accidentally.
The Siedle app is the control centre for smaller smart home applications. In the In-Home bus with Smart Gateway, it takes on roles such as opening the garage door.
In systems with a Smart Gateway, a door call can also be signalled with a chime or a light – particularly helpful when only mobile devices are being used as indoor stations.
The Siedle app detects whether the front door or apartment door is being rung. This is particularly important in systems which only use mobile end devices for door communication.
How secure is the Siedle app?
Compare to a conventional intercom system, video surveillance provides significantly more security and convenience. Thanks to the Siedle app, you can view the video feed on your smartphone.
A simple question to ensure complete security: If the user really wants to open the door, they have to tap to confirm so that nobody is let in by accident.
Siedle app users are always up to date: Notifications for system updates, maintenance windows or – if necessary – faults are automatically sent to the end device.
Data security as it should be: The Siedle server is located in Germany. All data is protected according to the European General Data Protection Regulation; thus unauthorised access or access by authorities is prevented.
Data in the Siedle system is encrypted such that no-one can access it. Rights governing who can work with data are strictly controlled.
What do you need to use the Siedle app?
The Smart Gateway interface establishes a connection to IP networks, the Internet and mobile door communication. Installed in a door intercom system, it transmits call, voice and video signals from the door to the digital end device.
Upgrade older Siedle intercom systems and benefit from mobile door communication: Simply exchange your existing in-house telephone for an Siedle IQ in-house telephone. And connect to the Siedle app.
In new systems, our IQ in-house telephones and the Siedle app connect you to the mobile future. They can be combined with all Siedle door stations.
This is all you need to get started with mobile door communication: one of our starter sets, consisting of a door station from the Classic, Compact or Vario design lines and the Smart Gateway – both in conjunction with the Siedle app.
How the Siedle app can be upgraded?
The Smart Gateway is the interface to IP networks, the Internet and mobile door communication. Installed in an existing door intercom system, it transmits call, voice and video signals from the door to the digital end device.
Mobile door communication for older intercom systems too: Simply exchange your existing in-house telephone for an Siedle IQ in-house telephone. And just connect to the Siedle app.
