Frequently asked questions about the Siedle IQ

Commissioning and functions

Where can I find the QR code for log in on my IQ device?

In the case of the Siedle IQ in-house telephone for the 1+n system (Siedle IQ HTS), the QR code is on the device (under the receiver). This is reused for each log on. A copy of the QR code can be found inside the device.

Why does the light button repeatedly flash red (single flash)?

The Wi-Fi connection has failed.

Make sure that the IQ HTS is within the range of the network.

Check whether you can connect to the Internet with Wi-Fi. Log into the same Wi-Fi that the IQ HTS is connected to with a mobile end device and use a browser of your choice to check whether there is an Internet connection.

Why does the light button repeatedly flash red (double flash)?

The connection to the Siedle server has failed.

You can find further information about troubleshooting under "Commissioning fails (no connection to the Siedle server)"

Wait a few minutes; the Siedle server may be temporarily unavailable due to an update. Updates are generally carried out by Siedle in the early morning or evening and can lead to limited accessibility for a few minutes.

Linking the Siedle IQ and the Siedle app

What functions does mobile door communication with Siedle IQ offer?

How many users can I connect to the app with Siedle IQ?

How do I connect other users to the app?

How do I deactivate individual connections?

Why can’t a Bluetooth connection be established?

A Bluetooth connection is required to link to the Siedle app with the IQ HTS. If problems arise, please carry out the following steps:

Check whether Bluetooth is activated on your mobile end device.
If the connection fails again, restart your mobile end device.
Go to the device settings on your mobile end device and to the Bluetooth settings. Unpair the IQ HTS, by manually removing it from the list of paired devices.

Does the storey call with Siedle IQ work on mobile end devices?

Can the Siedle app be connected to several Siedle systems?

Changing home or smart end device

What do I do when I change smartphone?

What needs to be done if the Wi-Fi router and IQ in-house telephone remain in the building when moving out?

What happens if only the IQ in-house telephone remains in the residence when someone moves out? Does the person moving out continue to have access to it?

How do I deactivate all existing connections, when moving out for example?

Does the previous tenant's app connection specifically have to be deleted for the next tenant to be able to register the IQ in-house telephone on their smartphone(s)?